Complaints Management Consultancy

For all your complaints training and much more

Our training courses

Special offer: 
Course prices start from £400 for a half day course to £750 for a full day, for a maximum of 14 delegates. Currently we have a special offer of 2 courses for the price of 3. Please quote ref khum243.

We can adapt existing courses or develop bespoke courses to meet your specific needs. Our approach is interactive, combining up-to-date experience with practical application to create the ideal fun learning environment. We can provide a range of courses to meet the needs of all your employees.

Our promise - we are so confident in our training, that if you feel the course did not benefit your employees, we will refund you in full. You have nothing to lose!

The following is a list of our popular courses:

Effective Complaints Investigation

Effective Complaints Handling

Preparing written responses to complaints

Equality & Diversity in practice (Equality Act 2010)

Effective Service User / Client Involvement (Quality Assessment Framework)

More details on the above courses can be found by clicking here.

Some of the feedback we have received from course participants / organisers:

Letter of appreciation from Public Administration International.

I would like to say that I enjoyed your training course yesterday; it was one of the best courses that I have been on for a long time. Many thanks. Garfield Lindsay, Maintenance Surveyor, Solon South West Housing Association

It’s been a pleasure working with a brilliant trainer ......... I have had very positive feedback from my front line team saying that the training you did this week was the best they had had for a long time.......even liked the penguin jokes! Ingrid Dale, Somer Housing Group

I attended your complaints course at Lambeth Council last week, and I thought I’d just share a bit of positive feedback with you. I found the course really useful – with the following result (see attached e-mail). A bit of praise for a good, thorough response, which makes a very nice end to the week! Laura King, Compliance and Development Officer

Just wanted to drop you a quick email to thank you for the excellent course you have provided for us this week. Everyone has enjoyed it and have taken away some very useful information to help them deal with the complaints. Vikki Mack, PA to Executive Management Team, Halton Housing Trust

Just thought I would drop you a line to say how much I enjoyed the training session and to congratulate you on your organisation of the event. It was most informative, well planned, good tutor, also great fun, and the lunch was good also. Ken Armstrong, Board Member, Metropolitan Housing Trust

Staff really enjoyed the session and I hope we can now put the theory into practice. Hannah Healy, Stroud District Council

Great course and trainer. Everything was explained clearly in a way I could understand

I would like to say that I enjoyed your training course yesterday, it was one of the best course that I have been on for a long time

I felt the training gave us an opportunity to think about complaints in a more positive way

All staff should be on this course

Informal, relaxed manner in which material and information was passed to staff

Opening of minds/ideas

Case studies enjoyable and informative

Will improve the way I write and ultimately the image of the organisation

Trainer had a good approach to the subject and actually made complaints interesting!!

I will go the extra mile to help customers

I enjoyed the day. Well done