Complaints Management Consultancy

For all your complaints training and much more

We are here to help

Customer complaints are great for business and a gift to an organisation. It can help us to improve our product, service and image.

We all make mistakes in our lives so how can an organisation with hundreds and thousands of transactions and customer contacts a day manage without making mistakes? When mistakes happen and customers complain, there are several ways of dealing with it ranging from the 'ostrich' approach to taking complaints seriously. By taking complaints seriously and effectively dealing with them you can:


  • resolve them satisfactorily
  • improve customer satisfaction and loyalty
  • learn from complaints and improve your product or service
  • stop the same mistakes happening again
  • save time and money in the long run

At Complaints Management Consultancy, our aim is to provide you with a One Stop Shop for all your complaints needs. We can:

  • Review or develop your complaint system
  • Audit your system and provide a detailed report on whether your system complies with your complaint process or the BSI standard in complaints management (ISO 10002)
  • Provide you with an independent complaint investigation service
  • Deliver bespoke training courses

We have listed below just some of the organisations we have worked with over the years in conjunction with our partner organisations:

A2 Dominion
Accommodation Concern
All Clear Insrance
Banque PSA Finance
Barbon (HomeLet)
Central Nottinghamshire Clinical Services
Charter Court Insurance
Collinson Group
Countrywide Estate Agents
Department for Communities and Local Government
Devon County Council
Direct Line Insurance
Doncaster Council
East Cheshire Council
Family Mosaic
First Central Insurance
Gloucestershire County Council
Great Western Hospital (Swindon)
Hain Daniels
Halton Housing Trust
Health Research Authority
Home Office (EU Scrutanies, Extraditions, Mutual Legal Assistance and Drug Licensing)
Kepak Foods
Liverpool City Council
London Borough of Barking & Dagenham
London Borough of Camden
London Borough of Croydon
London Borough of Ealing
London Borough of Hammersmith & Fulham
London Borough of Harrow
London Borough of Lambeth
London Borough of Lewisham
London Borough of Newham
London Borough of Southwark
London Borough of Southwark
London Borough of Tower Hamlets
London Borough of Westminster
Merseyside Police
Midcounties Co-op
New Durham College
NFU Mutual
NHS24 Scotland
Ocwan Financial
Paragon Group
PRA Finance
Public Administration International
Sefton Council
Solihull Council
Solon South West HA
Somer Housing Group
Somerset Council
Stockport Mind in Southport
Surrey Community Development Trust
Titanic Belfast
Tower Hamlets Homes
Towergate Financial
Transform Housing & Support
Transport for London
Understanding Modern Government
United Kingdom Council of Psychotherapy
Warwickshire County Council