Complaints Management Consultancy
- About us
We are here to help
Customer complaints are great for business and a gift to an
organisation. It can help us to improve our product, service and image.
We all mistakes in our lives so how can an organisation with
hundreds and thousands of transactions and customer contacts a day manage
without making mistakes? When mistakes happen and customers complain,
there are several ways of dealing with it ranging from the 'ostrich' approach
to taking complaints seriously. By taking complaints seriously and effectively
dealing with them you can:
- resolve them satisfactorily
- improve customer satisfaction and loyalty
- learn from complaints and improve your product or service
- stop the same mistakes happening again
- save time and money in the long run
At Complaints Management Consultancy, our aim is to provide
you with a One Stop Shop for all your complaints needs. We can:
- Review or develop your complaint system
- Audit your system and provide a detailed report on whether
your system complies with your complaint process or the BSI standard
in complaints management (CMSAS: 862000)
- Provide you with an independent complaint investigation
service
- Deliver bespoke training courses
We have listed below just some of the organisations we have
worked with over the last few months jointly with our partner organisations:
- Surrey Community Development Trust
- London Borough of Camden
- Somer Housing Group
- London Borough of Southwark
- Refuge
- Public Administration International
- London Borough of Hammersmith & Fulham
- Accommodation Concern
- Liverpool City Council
- London Borough of Ealing
- London Borough of Croydon
- London Borough of Lambeth
- Tower Hamlets Homes
- Kepak Foods
- Central Nottinghamshire Clinical Services
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