Complaints Management Consultancy For all your complaints training and much more

Tel: +0044 (0) 116 273 8547 Mobile: +0044 (0) 7865 544409 email: info@complaintsmc.com

We are here to help

Customer complaints are great for business and a gift to an organisation. It can help us to improve our product, service and image.

We all mistakes in our lives so how can an organisation with hundreds and thousands of transactions and customer contacts a day manage without making mistakes? When mistakes happen and customers complain, there are several ways of dealing with it ranging from the 'ostrich' approach to taking complaints seriously. By taking complaints seriously and effectively dealing with them you can:

• resolve them satisfactorily
• improve customer satisfaction and loyalty
• learn from complaints and improve your product or service
• stop the same mistakes happening again
• save time and money in the long run

At Complaints Management Consultancy, our aim is to provide you with a One Stop Shop for all your complaints needs. We can:

• Review or develop your complaint system
• Audit your system and provide a detailed report on whether your system complies with your complaint process or the BSI standard in complaints management (CMSAS: 862000)
• Provide you with an independent complaint investigation service
• Deliver bespoke training courses

We have listed below just some of the organisations we have worked with over the years:

• Surrey Community Development Trust
• London Borough of Camden
• Somer Housing Group
• London Borough of Southwark
• Halton Housing Trust
• Solon South West HA
• Refuge
• Stockport Mind in Southport
• New Durham College
• A2 Dominion
• Devon County Council
• Family Mosaic
• NFU Mutual
• HBOS
• Public Administration International
• London Borough of Hammersmith & Fulham
• Accommodation Concern
• Liverpool City Council
• London Borough of Ealing
• London Borough of Croydon
• London Borough of Lambeth
• Tower Hamlets Homes
• Kepak Foods
• Central Nottinghamshire Clinical Services