Complaints Management Consultancy

For all your complaints training and much more

Complaints Management Consultancy, providing first class complaints training and consultancy since 2004.

Special offer: 
Course prices start from £400 for a half day course to £750 for a full day, for a maximum of 14 delegates. Currently we have a special offer of 2 courses for the price of 3. Please quote ref khum243

Does your organisation see complaints as an unnecessary evil? Are you positive about complaints? Have you got in place an effective complaints management process to deal with complaints? These are just some of the important questions every organisation, in the public and private sector, need to address.

At the heart of an organisation's customer care strategy should be an effective system for dealing with complaints. This should be based on how to actively listen to the customer, look thoroughly into their concerns and learn any lessons that can help to improve our product or service. As one director of a major charity constantly reminds her staff, "I learn something from every complaint".

Here at Complaints Management Consultancy Limited, we can help you develop an effective feedback management strategy and provide your staff at all levels with our renowned first class training. Our experience in complaints management go back 18 years. Teaming up with suitably experienced associates, we can provide you with solutions to all your complaints management needs.

Our services range from helping organisations review and develop their complaint scheme to training staff in all aspects of complaints handling. See the excellent feedback we have received from course participants and organisers on our Training page. We provide an independent investigating service and carry out third party audits on complaint systems. Whatever your needs you will find the solution at CMC's One Stop Shop.

To find out some of the work we have been doing recently to help organisations improve their complaints managements system and ultimately achieve good customer relations, check our About us page.